Terms of Service

These Terms of Service ("Terms") govern your use of the HawkData Estimator, client portal, and managed IT services provided by HawkData Services ("HawkData", "we", or "us"). By submitting a quote request, accessing the client portal, or engaging our services, you ("Client", "you") agree to be bound by these Terms.

HawkData provides managed IT services including but not limited to workstation and server management, network infrastructure monitoring, security compliance, backup and disaster recovery, and monthly rental billing for deployed hardware assets.

Estimates generated by the HawkData Estimator are non-binding cost projections based on the information you provide. Final pricing is confirmed in a written service agreement signed by both parties before services commence.

HawkData collects and stores client business information, contact details, hardware inventory records, and billing history solely for the purpose of delivering managed IT services. Your email address is used to authenticate portal access and associate you with your quotes, invoices, and assigned assets.

We do not sell, rent, or share your personal information with third parties. Data may be shared with authorized integration partners (such as Snipe-IT for asset management and Wazuh for security monitoring) strictly for the purpose of fulfilling our service obligations.

All client data is stored securely with row-level access controls ensuring that only authorized administrators and the account owner can view records associated with a given email address. Portal access is logged for audit purposes.

You may request export or deletion of your data at any time by contacting HawkData. Billing and financial records are retained as required by applicable tax and accounting regulations.

The Client agrees to provide accurate and complete information when requesting service estimates, including workstation counts, server configurations, network topology, and applicable compliance requirements (e.g., HIPAA, PCI-DSS).

The Client is responsible for maintaining valid contact information and for safeguarding portal login credentials. HawkData is not liable for unauthorized access resulting from compromised credentials in the Client's control.

The Client agrees to provide reasonable physical and network access necessary for HawkData to deliver managed services, including remote access to managed devices and notification of infrastructure changes that may affect service delivery.

Monthly recurring charges are billed in Canadian Dollars (CAD) and include applicable taxes. Prorated billing applies to hardware assets assigned or removed mid-billing-cycle, calculated based on the assignment date and remaining days in the month.

Invoices are generated monthly and are due per the terms specified on each invoice. A one-time onboarding fee may apply for new engagements; this fee may be waived for multi-year service commitments per the terms of your service agreement.

Late payments may result in suspension of services. Clients with active auto-billing through Stripe will be charged automatically on the invoice due date.

The Client agrees not to use HawkData services or the client portal for any unlawful purpose, to interfere with or disrupt service operations, or to attempt to gain unauthorized access to systems or data beyond their own account.

Reverse engineering, scraping, or automated extraction of data from the HawkData platform is prohibited except through officially supported API integrations provided by HawkData.

HawkData provides managed IT services on a commercially reasonable basis. To the maximum extent permitted by law, HawkData shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of revenue, profits, or data arising from the use of or inability to use our services.

HawkData's total aggregate liability for any claim arising from these Terms shall not exceed the total fees paid by the Client for services in the three (3) months preceding the event giving rise to the claim.

HawkData reserves the right to modify service offerings, pricing, or these Terms at any time. Material changes will be communicated to active clients via email at least thirty (30) days before taking effect.

Either party may terminate services with written notice per the terms of the signed service agreement. Upon termination, the Client remains responsible for all outstanding charges through the effective termination date, and HawkData will assist with data export and asset return logistics.

These Terms are governed by the laws of the jurisdiction in which HawkData Services is registered. Any disputes arising from these Terms shall be resolved in the courts of that jurisdiction, unless otherwise agreed in writing.